Purchases Frequently Asked Questions
The tracking number is listed on the shipping confirmation email. You can enter the number on the shipping company's website to track your order.
If the items are in stock, we make our best effort to ship the products within 24 hours.
Some Brascom products are ONLY sold by retail partners. Click on Where to Buy for more information about our retail partners.
With your Brascom account, you will have access to the following information:
Brascom customer support provides the following customer support:
Get technical questions answered through our 24/7-Technical Phone Support
A complimentary 90-Day Phone support from date of purchase is given to customer.
Multiple tools are available to solve your problems including videos, step-by-step guides, FAQs, and more. Also, you can Email us or Chat with a support agent to get your questions answered.
+41 43 434 66 06
2 PM to 5 PM Monday thru Friday GMT+1
Yes. Chat support for networking products is available 24 hours a day. To contact our live chat specialists, write us an Whatsapp message to +41 43 434 66 06.
The selection on Brascoms Shops is live and reflects what is in stock at that moment. Placing an item in your Shopping Cart does NOT guarantee your right to purchase the item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart.
QUICK TIP: Items are available on a first come, first served basis. Make sure that you place your order quickly.
Brascom is very sorry that the item that you need is out of stock. Items are available on a first come, first served basis. Make sure that you place your order quickly.
Once it is received and inspected your credit will be processed and automatically applied to your credit card within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.
At times our websites will deny a company credit card. It is best to use a personal credit card.
Brascom accepts international credit cards but credit cards must be issued and contain a logo from Visa, Mastercard, or American Express. Orders placed using an International Credit Card may take up to 72 hours to finalize prior to shipping.
Yes we do. All payments are processed in the checkout with our partner Sofort.com
Yes. Brascom takes great pride in offering a safe and secure online shopping experience. We highly respect your privacy and are committed to protecting it. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
Brascom currently accepts Visa, MasterCard, and American Express for all orders.
Follow the steps below to know how to use your Coupon Code:
Search your desired product.
Click the Buy Now button.
On the Shopping Cart page, enter your Promotional code and click Apply.NOTE: The total amount will be computed on the Shopping Cart page.
Items are charged on your credit card when they are shipped.
Brascom warrants that our products will be free from defects in materials and workmanship. If after verifying and you found out that your Brascom product is defective and requires replacement, you may contact us through our Technical Support line or visit our Brascom Warranty Replacement Guide page.